Nakai — Shipping & Returns

Shipping Information

We are proud to offer worldwide shipping on all orders.

Orders are processed and shipped within 1 to 5 business days from the date of purchase. Estimated delivery times are calculated at checkout and vary by location.

Once your order has been shipped, tracking information will be provided. Please note that delivery timelines are determined by the courier and may vary — we have access to the same tracking updates as our customers.

Important: We are not responsible for packages delivered to an incorrect address due to errors in the shipping information provided during checkout.

Shipping Rates – Canada & U.S.

Region Order Total Shipping Cost

Canada $120+ FREE

Canada $0–119.99 Calculated at checkout

U.S. $120+ FREE

U.S. $0–119.99 Calculated at checkout

International No minimum Calculated at checkout. Customers are responsible for any applicable duties and taxes.

Local Delivery (GTA Only)

We offer local delivery to select areas in the Greater Toronto Area:

  • Pickering, Ajax & Whitby – $40.00

  • Markham & Scarborough – $35.00

Deliveries are made within 5 business days. To choose this option, simply select “Local Delivery” during checkout.

Local Pickup – Pickering, Canada

Enjoy free contactless pickup in Pickering, Canada. Orders are typically ready within 1–3 business days.

Need your order urgently? Email us at hello@nakai.com

and we’ll do our best to accommodate your request.

Select “Local Pickup” at checkout to choose this option.

Returns & Exchanges

Due to the nature of our products, all sales are final. We do not offer refunds or exchanges.

Every item is carefully inspected before shipping to ensure quality and craftsmanship.

If your item arrives damaged during transit, please notify us within 5 days of delivery by emailing hello@nakai.com

with a photo and description of the damage. You may be asked to return the item for inspection. If the item is confirmed to be damaged, a full refund will be issued to your original form of payment. Refunds are processed within 3–7 business days.

Price Adjustments

We do not offer price adjustments on purchases made before a sale or markdown.